1.) Close up time! Be sure your horse photo is taken in a well lit area. Ideally without a filter and in natural lighting.

2.) Close up and head on, showing as much of the ears, head, neck, and chest as possible. This will allow us to get a good crop of your pets face.

3.) Avoid overhead, overly filtered or blurry photos. We are typically unable to illustrate photos of your pet lying down.

Review our Image Guidelines for more information.

Yes! Check out our one-pet portraithere, two-pet portraitshere and three-pet portraitshere. If you would like more than 3 pets in a single portrait, please reach out to our support team at support@equsprints.com to help.

Yes! We create portraits for unique pets around the world. From cute bunnies to pet birds. Odds are, if it's an animal, we will create a portrait for you. Please note: at this time we do not create portraits of humans (no matter how cute you are!).

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

es! We are happy to help with changes to your pet portrait order as long as you reach out to support@westandwillow.com within 30 minutes of your order being placed. 

After 30 minutes most changes, including address updates, can no longer be made. Please note, in some cases, changes to orders may result in shipping delays.

In an effort to get your order to you as efficiently as possible, we do not offer artwork previews or proofs. But don't worry! If your provided photo won't make the best portrait, we’ll reach out to you for a new one. Be sure to review Image Guidelines here .

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.